The problem: Work is done a different way every time, so mistakes, rework, and delays creep in, leading to refunds/credits, overtime, missed deadlines, unhappy customers, and capacity that can’t keep up with growth. Costs rise faster than revenue and margins get squeezed.

What we do:

• Map your core flows (order-to-cash, procure-to-pay, service delivery) so every step, handoff, and owner is clear.

• Write simple, right-sized SOPs and checks so the best way becomes the standard way.

• Clarify roles and accountability with a practical RACI—so everyone knows who decides, who does, and who supports.

• Stand up a practical quality cadence: light internal audits, CAPA (fix & prevent), and visible metrics teams own.

Deliverables: Process maps and an SOP library; gap list with an action plan; a sprint backlog with before/after metrics; and a lightweight QMS toolkit (audit/check templates, CAPA logs, training guides, dashboards).

Typical outcomes: Fewer mistakes and dropped balls, less rework and overtime, faster cycle times (more jobs per week), fewer credits/penalties and missed SLAs, higher on-time delivery and retention, and more capacity without extra headcount—lifting gross margin and profit.